How Digital ePODs Revolutionize Car Hauling Efficiency
Digital ePODs Boost Car Hauling Efficiency
In the auto transport world, every detail matters. A missed signature, unclear damage documentation, or lost delivery receipt can snowball into costly claims and unhappy customers. That’s why more and more car haulers are turning to digital solutions like GoPhore to streamline their proof of delivery process.
GoPhore’s mobile-first platform replaces outdated paperwork with electronic proof of delivery (ePOD) tools that give your drivers, dispatchers, and customers real-time visibility and confidence at every step of the delivery journey.
Goodbye Paper. Hello Precision.
Forget the clipboards, paper BOLs, and smudged ink. With GoPhore, drivers can log deliveries from their phones or tablets in seconds. They simply scan the VIN barcode, complete an inspection checklist, upload damage photos, and collect signatures—all from the app. Each action is tied to a timestamp and geolocation, eliminating guesswork or disputes.
Damage Disputes? Not Anymore.
GoPhore supports AIAG-compliant vehicle inspection processes, including Red Light / Green Light indicators and photo-based annotations. If damage is present, drivers can tag it right on the vehicle image, ensuring clarity and consistency. This documentation reduces claims by providing irrefutable evidence of a vehicle’s condition at the time of pickup or drop-off.
Faster Claims, Better Reputation
Because GoPhore creates a full digital trail, insurance claims become faster and easier to resolve. No more chasing drivers for paperwork or dealing with inconsistent reporting. Everything you need is stored securely in the system and backed up in the cloud.
Customers Stay in the Loop
GoPhore automatically notifies customers with pickup confirmations, delivery updates, and ETAs via text or email. This not only saves your team from fielding “Where’s my car?” calls—it improves your reputation for transparency and professionalism.
Ready to modernize your deliveries?
GoPhore’s digital ePOD system is more than a convenience—it’s a competitive advantage.
- Book a demo today to see it in action and make lost paperwork a thing of the past.
Niles Schambers is here to bring you fresh content. Including but not limited to Technology, Driver well-being, management and life hacks. Niles is the Vice President at Auto Carrier Software.
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Explore the Latest GoPhore Driver App Features
Hello, We are excited to present the latest enhancements to our GoPhore software: 1. User Preference Updates (Contact us to enable) EDI & Manual BOL Deletion EDI-generated BOLs can be deleted; manual entries cannot. Move & Charge Deletion Controls Toggle deletion of regular moves and decide whether charges get cleared upon order cancellation. Inactive Customer Filtering in BOL Inactive customers will no longer appear in BOL dropdowns or lookups. Ability to force specific notifications in customer profile (Email & Text) Allows you ensure that customers get notified on different events. 2. Customer profile preferences Bill To Flag for Odometer & Keys A new flag that mandates drivers to input vehicle odometer reading and the number of keys before proceeding. 3. Invoice & Document Customization Custom Charges on Invoice Sum up all custom charges in a dedicated merge field. Notification Email Template File Source Invoice CSCL emails now pull from a template, aligning them with other CSCL templates. When a load is brokered out or in, there is an icon in dispatching indicating the broker event 4. Application Fixes & Data Management Forbidden Issue Resolved Fixed the bug that restricted drivers from generating invoices in-app. EDI for Mercedes Brokered Loads Ensured that these loads remain consistent in the new carrier’s system. These features aim to enhance your experience and efficiency in managing your transportation tasks. As always, we value your feedback for continual improvement. For any inquiries or assistance, please contact our customer support team. Best regards, The GoPhore Team
Automated Text Messages: Automatically send your customer text updates on different events such as Order Created, Dispatched, Picked Up, Delivered and now Customer Reviews. Customer Reviews Feature: Customers can now rate your service from 1 - 5 stars in the notification emails and text messages they receive. These notifications and landing pages are fully customizable. Call today for training or visit this link
GoPhore Desktop Features Ability to add or modify Charges on the Billing Dashboard. Invoices sent to Quickbooks now use the Customer's Terms on the invoice. Estimated Pickup/Delivery Thru dates on BOL Editor Ability to indicate if there is one or more Inoperable VINs on a BOL via checkbox. Batch send to history in Trip Dashboard (based on Trip Creation date). Batch send to history in BOL Dashboard (based on BOL Delivery Date). When a driver removes a VIN from a BOL the total charges update now. New Custom Preferences (Contact us to enable or modify): Ability to override "Carrier" in emails sent out to your company name. Ability to limit how old a trip can be to show in driver app (Default is 30 days). If a Customer profile has a Quickbooks ID (has been passed to Quickbooks) disallow a dispatcher from editing the profile in GoPhore. Miscellaneous stability patches. Miscellaneous UX updates.
New App Version 3.3.0 New user interface mods: Larger input fields, new background. Higher Contrast display grids for ease of reading. BOL Creation Fixes. Minor User Experience mods. GoPhore Desktop Features New Report: Total VINs Delivered by Month. Ability to send Contactless Signatures from Dispatching: Hover mouse over BOL in dispatch, click "Send Contactless." Quickbooks Error Handling: If an order errors going to Quickbooks, you can now unstage and fix the error by clicking "Unstage Errors" in the billing queue. Ability to Cancel an order that has been sent to Quickbooks: In billing dashboard go to moved/posted and click "Cancel." Support for Canada Tax Codes (GST/HST) New Trip Pronote: Any time a driver has been assigned or changed on a trip, a pronote is created for this event. Customer entry stability fixes. New column added to OEM VIN Audit Report (VIN Status). New OEM Trading partner on GLOVIS Billing dashboard (Lucid Motors). New preferences (contact us to turn on): On Trip Builder: Ability to replace word "tablet user" with "Driver." Contactless signature complexity, (ie. one finger stroke or multiple depending on what you want from the customer). Can now view Bay Location on VIN Dashboard. Ability to have total VIN count print on BOL. (ie. VIN 2/5). On Printed Invoice Ability to split charges into their own fields. New App Version 3.2.8 Persistent Signature information upload. On save of signature, they are uploaded immediately to the server. New VIN Scanner (Android Only). Faster scans No scan limits GoPhore Desktop Features Shipper Portal speed optimization. BOL Pronote gets created when the consignee customer is changed on a BOL. Ability to have custom HTML templates for notification emails. Overhauled notification email templates. Customer Code length limit has been extended to 9 characters. Touchless signature screen now rejects blank or too short signatures from customers. PCMiler stability fixes. Quickbooks Online connection stability fixes. New preferences (contact us to turn on): On Trip Builder: Require Mileage Require Deadhead Mileage Require Deadhead Customer Web/tablet user screen ability to default to only show active users. Ability to have Lot# print on BOL. Ability to have vehicle weight print on BOL. Ability to have phone, cell and alt phone for shipper and consignee show on BOL. Ability to default a Billto customer on BOL creation, based on dispatch pool. New App Version 3.2.7 Persistent information upload. Now after every vehicle is loaded all captured information (including photos) are uploaded to the server immediately. This will significantly reduce data loss and speed up outgate performance. Stored Driver Signatures (Contact us to enable) Drivers no longer needs to sign on every order. Their first signature is saved and applied to all future orders. Signature can be cleared from app or desktop. Only customer or contactless signatures will be required. Ability to send ETA to pickup and delivery locations. CSCL notification for estimated pickup/delivery needs to be set up at the customer level to receive email update. Ability to send delay codes. This will update the customer with a new estimated pickup/delivery. Porsche R41 requirements for reporting. GoPhore Desktop Features Ability to assign a different dispatcher to a trip on creation and edit. BOL Pronote when a Delivery location is changed to a different customer. Email Send Stability Fixes. Glovis re-rate functionality. Mercedes re-rate functionality. Volvo re-rate functionality. Ability to void orders in billing and void passes to Quickbooks. Ability to manually add liftgate rates to ICL Rates. Quickbooks connector stability fixes. Removal of a VIN with charges from a BOL now updates the BOL total charges. Ability to send touchless signatures to multiple emails at once by using a comma between emails. Logo upload fixes. PCMiler street level integration. Billing dashboard column sort fixes. Ability to copy data from ICL Billing dashboard to clipboard.
New App Version 3.2.5 "Remember Me" Function on login. Saves Driver Login information so they no longer have to input it everytime Photo Upload optimization Reduces size of captured photos significantly prior to upload Reduces data usage of the app Decreases upload time significantly, Outgate much faster If no active trip is assigned to you, the app allows you to continue to trip selection screen to overtake one Manual Offline Mode button in the header. Once you log in you can now tell the app to go offline so that you can work in low reception areas. Tap it again to go online and the app will upload all your work. Ability to cancel upload and outgate prompts in the event they fail and so you can try again. GoPhore Desktop Features Mod that forces VIN & BOL level Pickup / Delivery date capture when driver outgates with app. Customer selection on a BOL Fixes New App Version 3.2 Moved main button bar to bottom of screen. Made larger more responsive buttons. Added titles to buttons. Updated color scheme for header and footer. Ability to fix gray background if scrolled off screen (tap the refresh button). Added Android version to Canada Play Store. GoPhore Desktop Features VIN Dashboard: Now the Copy VINs buttons selects more fields including VIN charges. BOL Dashboard: A new Copy BOLs buttons is on the dashboard so you can paste in to a spreadsheet. Added Canada compatibility for Quickbooks Online and Google Chrome. GoPhore App Features If signatures are not required, once the driver outgates the stop will change to dark green or blue to indicate the driver is finished and the move was successful. (Does not require app update) GoPhore Desktop Features Major Security update to keep your information safe. I can't go into too much detail here, that information is classified. Customer Email Notification: Time stamps are now in military time format Ability to have the signature field on the BOL replaced by any words you want in the event signatures are not captured. (ie. do not sign, use app) General Stability and optimization updates iOS App Version 3.1.8 All new photo taking and storage code. Dramatically improved stability. GoPhore Desktop Features Customer Email Notification Re-design - Branded to your company Order Created Order Dispatched Order Picked Up Order Delivered Order ePOD Ability to have the notification email specify number of VINs on it (on by default) Quickbooks Online and Desktop now communicate back and forth. No more orders getting stuck in the queue. Chrysler dashboard improvements ICL Billing Dashboard improvements ePOD now shows on contactless pickup/delivery signing page Ability to append Billto customer notes to driver app. (contact us to turn on) Pronote entry font size increase. Multi-BOL dispatch stop stability improvements.
App Version 2.5.2 Photo Taking Stability & Fixes Tap to Call. Phone numbers listed for customers in the app are clickable to dial the customer. Geocoding and timestamps: Photos send time stamps and the exact location they were taken to the server. Viewable on MyEzTrack GoPhore Desktop Features Ability to have driver and trip# print on BOL and Invoice: Contact us if you would like this turned on. When the Driver delivers the final BOL on a trip, the Trip End Date is updated to final delivery date. Settlement Transactions by BOL Report Settlement Transactions by Trip Report Settlement Transactions Dashboard Mercedes Billing Dashboard has new button to approve OEM VINs MyEZTrack Features Photos have timestamp of when they were taken Photos have Geo-Location stamp and a link to view on Map
Although it is a staple of the modern transportation industry, finished vehicle logistics continues to represent a unique approach to handling damages and hold management. For those who may not be familiar with this term, finished vehicle logistics refers to all of the activities taking place after a new consumer vehicle leaves the factory until the point when it reaches the dealer. Generally speaking, the main activities involved in this process include the storage, post-production modifications and/or pre-delivery inspections that occur before delivering the final product (in this case automobiles) to the customer. Due to such a meticulous shipping process, finished vehicle logistics relies heavily on specialized storage, workshops, and transportation especially. This means that the trucks and trailers designed to handle these orders also need drivers who are able to handle these orders amidst the high risk of damaging the product. How Damages Arise in Finished Vehicle Logistics When we’re talking about finished vehicles, it’s not uncommon for the conversation to enter into international markets. Considering that no consumer car in America is completely sourced and assembled in the United States (sorry to break it to you), the logistics behind finished vehicles is an increasingly complex and dynamic topic. Cars and their parts can come from multiple places around the globe, so it’s no surprise that damages mostly occur when they’re being handled. Whether driving on and off of the various modes of transport or just between different storage compounds, errors are often quite pricey. Any number of damages can occur during the shipping process, each with their own specific code and in-depth description . But besides the obvious factor of human error, adverse water conditions (especially hail) and airborne contamination from industrial areas also present significant risks for finished vehicle shippers and their customers. Even the smallest damage to a vehicle can have a disproportionately negative effect on the overall cost of the process. Any needed repairs, even if relatively minor, ultimately delay the delivery and can eventually end up hurting the manufacturer’s reputation – a sort of “supply-chain reaction” if you will. North American Conferences on an International Industry With the past 7 years have seen recovery and growth for the industry, the recent Finished Vehicle Logistics North America conference brought top leaders together to reflect and look toward the future. Held in Newport Beach, California, the conference came at a time when production volume and sales continue to climb, fuel costs are low, and service levels in both rail and truck transportation are high – a great time to be in the industry. PwC Autofacts’ recent predictions call for sales to reach nearly 17.8 million units this year due to the shift toward more people buying SUVs, crossovers, and trucks. Meanwhile, mid-sized sedans and small cars have actually shown a decline. This basically means that the bigger the product, the more shipments companies in the finished vehicle transportation industry get to make – and that means more money. Though despite years of an exceptionally healthy market, many analysts are skeptical as to how long this good fortune is going to last. Some fear that the U.S. vehicle market may soon be approaching a peak, leading to several years of stagnating or even declining sales. The true question is how prepared carmakers and their logistics providers may be able to handle a future downturn. As Chairman of Jack Cooper Holdings, Sarah Amico aptly noted, “downturns give us the chance to eliminate waste, to acquire new business, to tighten operations and drive innovation by way of necessity.” Hopefully, things will remain vibrant for this critical portion of the transportation industry, although it would seem that many are already preparing for the worst despite the best of times. For now, logistic companies dealing with finished vehicles can enjoy a growing industry and healthy numbers, made more efficient with technology every day.
