Frequently Asked Questions
Welcome to the GoPhore FAQ page. Here, you'll find answers to the most common questions about our platform, services, and how we help auto haulers streamline operations from dispatch to delivery.
General Questions
What is GoPhore?
GoPhore is an all-in-one digital platform designed specifically for car haulers and driveaway service providers. We streamline everything from dispatch and vehicle tracking to proof of delivery, claims management, and accounting.
Who is GoPhore for?
We serve independent auto haulers, fleet managers, car auction transporters, and driveaway companies of all sizes who want to simplify operations and go paperless.
What types of vehicles can I haul with GoPhore?
GoPhore supports any vehicle with a VIN—cars, trucks, fleet vehicles, auction cars, and more. If it can be moved and tracked, it can be managed with GoPhore.
Driver App & Mobile Tools
What devices does the driver app support?
Our mobile app works on both Android and iOS devices. It’s designed to function smoothly on smartphones and tablets in the field.
What can drivers do in the app?
Drivers can:
- Scan VINs and generate eBOLs
- Perform inspections with damage photos
- Capture electronic signatures
- Track trip progress in real time
Do drivers need internet access to use the app?
The app works offline and syncs when a connection becomes available, so your drivers can keep moving even in areas with poor coverage.
Dispatch & Tracking
How does GoPhore help with dispatching?
GoPhore’s drag-and-drop dispatch board allows you to assign drivers, schedule multi-stop trips, and monitor everything from a single dashboard. Jobs sync instantly with the driver’s app.
Can I track vehicle locations in real time?
Yes. GoPhore includes GPS tracking so dispatchers and customers can see where vehicles are, view ETAs, and get updates automatically.
Does GoPhore support recurring jobs or route templates?
Yes, our platform supports recurring trips and templates for commonly run routes—saving you time and reducing manual entry.
ePOD, Inspections & Claims
What is an ePOD?
An ePOD (electronic Proof of Delivery) is a digital version of the paper delivery receipt. GoPhore captures all delivery details, including timestamps, damage photos, and signatures.
How does GoPhore handle damage inspections?
Drivers can tag vehicle damage using AIAG-compliant diagrams and photo annotations. Inspections are time- and location-stamped for accuracy and transparency.
What if a customer files a claim?
All ePOD data, including condition reports and photos, is stored securely and can be reviewed during the claims process to support faster resolutions. We also integrate with Fenkell for advanced claim management
Accounting
Can I generate invoices with GoPhore?
Yes. GoPhore can generate and send invoices automatically based on completed jobs, including rate calculations and customer details.
Does GoPhore track payments and receivables?
Absolutely. You can manage accounts receivable, track outstanding balances, and reconcile payments in one place.
Can I export financial reports from GoPhore?
Yes. You can export detailed job, revenue, and customer reports for your accounting team or business records.
Integrations
Does GoPhore integrate with QuickBooks?
Yes, GoPhore integrates with QuickBooks for seamless accounting and financial reporting.
Is EDI integration available?
Absolutely. We support Electronic Data Interchange (EDI) with major auction houses, OEMs, and large enterprise partners to help you scale with ease.
Can GoPhore connect with other business tools?
Yes. In addition to QuickBooks and EDI, we integrate with CRM platforms, claims management systems, and custom APIs to ensure your business runs smoothly.
Business Tools & Support
Can I customize the platform for my business?
Yes. GoPhore is flexible and customizable—tailor job workflows, inspection processes, and customer notifications to fit your specific needs.
Is training available for my team?
Yes, we offer onboarding support, training materials, and live demos to get your team up and running quickly. We also can record the sessions and provide a link to the video for those who would like to come back to training on their own.
Where do I go if I need help?
Visit our Support Page, email info@gophore.com, or call us at 423-830-4853. Our U.S.-based support team is here to help.
